Privacy Policy

Welcome to IVR Solutions. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services and platform.

We collect relevant information required to deliver our IVR and communication services efficiently and securely.

- Contact details such as name, phone number, and email address.

- Call logs, interaction records, and message content (if applicable).

- Technical data including IP address, device information, and browser type.

Your data is used for service delivery, communication, analytics, security, and platform enhancements.

- To manage call flows and communication triggers.

- To send notifications, alerts, or reports.

- To improve system performance and support operations.

We process personal data in accordance with applicable data protection laws and based on user consent, contractual necessity, or legitimate business interests.

We do not sell or trade your personal data. Data may only be shared in the following cases:

- With trusted service providers who help us operate our platform under strict confidentiality agreements.

- With regulatory bodies or law enforcement when legally required.

We may use third-party tools or services for analytics, hosting, and communication. These partners are bound by strict privacy practices aligned with our policy.

We implement robust security protocols to protect your data from unauthorized access, loss, or misuse.

- Data encryption during storage and transmission.

- Restricted access control based on roles and permissions.

- Regular infrastructure and application-level security audits.

We use cookies and tracking scripts to personalize user experience and analyze traffic patterns. Users can manage cookie preferences via browser settings.

You have the right to request access to your personal data, rectify inaccuracies, or request deletion under applicable laws.

To exercise your rights, contact us via the information provided below.

You may opt-out of receiving marketing communications or certain data processing by adjusting preferences or contacting our support team.

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from minors. If discovered, such data will be promptly deleted.

Where applicable, we may transfer data to servers located outside your country. All such transfers comply with relevant legal safeguards and international privacy standards.

We retain data only as long as necessary to fulfill service purposes or legal obligations. Upon account closure or data deletion request, your information will be removed securely.

This Privacy Policy may be updated periodically. Any revisions will be published on this page along with the revised date. Continued use of our services constitutes acceptance of changes.