Gain complete visibility into agent performance, campaign effectiveness, and customer engagement with IVR Solutions’ Performance Reports. Make confident, data-backed decisions that elevate your communication operations.
From individual agent performance to overall team productivity, Performance Reports give you the clarity you need to enhance your contact center's success.
Track daily activities, answered/missed calls, and talk times for every agent.
View performance metrics across departments, teams, or groups in a unified dashboard.
Get complete reports on login time, call duration, break time, and idle time.
Performance Reports give managers access to in-depth data to identify bottlenecks, reward top performers, and optimize processes for higher efficiency.
Your contact center thrives on measurable insights. Performance reports help you make decisions based on what’s working on the ground—and what needs improvement.
Managers say performance reports helped improve accountability and clarity.
Faster performance review process with detailed reporting automation.
Increased agent efficiency observed when reports were shared regularly.
Stay informed about your team’s performance and productivity. Identify top contributors, address challenges early, and create a results-driven culture with IVR Solutions’ Performance Reports.
Agent-wise productivity breakdown
Department summaries and comparisons
Detailed login, break, and call logs
Explore common queries about our Performance Reports and how it can help optimize your operations.
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