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Want to Know How Your Guests Really Feel? Just Ask via IVR.

Send post-dining or post-delivery IVR calls to gather ratings, reviews, and suggestions — without staff follow-up or survey links.

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How it works
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Follow-up automation dashboard
Reminder engagement interface

Benefits of IVR Feedback Collection for Restaurants

Know what guests think — before it turns into a negative review. IVR makes feedback easy to give, timely to collect, and actionable for your team.

  • Get Real Feedback, Fast

    IVR calls go out shortly after dining, capturing fresh insights while the experience is still top of mind.

  • Higher Engagement Than SMS or Email

    Voice calls feel personal and are harder to ignore — especially for older or offline audiences.

  • AI or Voice Flow — Your Choice

    Customize the experience with conversational AI or simple keypress rating — based on your tone and needs.

  • Built-In Call Center Tools

    Track low ratings, flagged issues, and resolution timelines — all in one live dashboard.

Better Feedback. Smoother Operations. Stronger Reputation.

IVR helps you understand what went right — or wrong — directly from guests, so you can act fast, improve service, and protect your brand before bad reviews go public.

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Escalate Complaints Instantly

If a guest leaves negative feedback, the system can alert a manager or escalate to staff in real time.

Multi-Language Support for Guest Comfort

Collect feedback in English, Hindi, or regional languages — improving clarity and response rates.

Encourage Positive Reviews Without Pressure

Happy guests can be prompted to leave a Google or Zomato review right after the call — turning satisfaction into public praise.

Features That Turn Feedback Into Better Dining Experiences

Collect real, timely feedback from guests after their visit — using IVR to automate outreach, reduce staff effort, and surface valuable insights.

  • check icon Automated IVR Calls Post-Dining
  • check icon Rate Experience Using Keypad Input
  • check icon Escalate Low Ratings to Your Team Instantly
  • check icon Dashboard to Track Trends and Satisfaction Scores
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Automated scheduling dashboard Reminder flow UI Automation structure preview Tag element for reminders

Frequently Asked Questions

Want to understand how IVR helps improve guest experience? Find answers about feedback call timing, escalation setup, customization options, language support, and review follow-ups — all in one place.

You choose — typically 15–30 minutes after food delivery or 1 hour after dine-in billing.

Customers rate on a 1–5 scale using their keypad, and can leave optional voice messages for deeper insights.

Yes — you can set up instant notifications or callback workflows for ratings below your threshold (e.g., 3 or lower).

Yes — guests who rate 4 or 5 can be triggered a follow-up link to post reviews online, boosting your reputation.

If retry logic is enabled, the system will automatically attempt the call again. It can alsotrigger a follow-up SMS or WhatsApp message with a link to give feedback online..

Yes — it’s perfect for restaurant, cloud kitchen, takeaway, and even catering orders.

Absolutely — personalize the tone, questions, language, and even use a recorded message from the chef or manager.

Yes — we can sync order data from your POS, CRM, or platforms like Zomato, Swiggy, or UberEats.

In under 24 hours — we’ll help you configure your call flow, integrations, and launch.

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