Allow users to enter long numeric values, IDs, reference numbers, or other detailed inputs using DTMF. IVR Solutions' Long Input option is ideal for use cases like policy verification, order tracking, or customer IDs.
Designed to handle inputs beyond standard digit selection, Long Input makes your IVR more capable for advanced scenarios that require precise data capture.
Capture multi-digit inputs like 10-digit mobile numbers, policy IDs, booking codes, etc.
Define minimum and maximum input lengths based on your use case for better accuracy.
Use the captured input to trigger API calls, route users, or fetch dynamic data from your systems.
Long Input functionality enables users to enter complex data smoothly, ensuring your IVR system handles more tasks independently without agent intervention.
Whether it's entering booking IDs or invoice numbers, Long Input enhances customer convenience and streamlines verification steps in self-service menus.
Reduction in agent call transfers with self-service data capture.
Improved accuracy in verification flows using long inputs.
Faster resolution for data-driven customer interactions.
With IVR Long Input, your system becomes smarter, capable of capturing essential inputs that would otherwise require agent intervention. Make every second count for your callers.
Custom input limits
Action mapping post input
Real-time validation
Explore common queries about Long Input and its application in IVR flows.
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