Empower your call center leaders with real-time tools. With Supervisor Controls, you can silently monitor calls, whisper guidance, barge in when necessary, or end the call—all without disrupting workflow.
Supervisor Controls give you complete flexibility to manage active calls without interrupting customer experience. Listen quietly, coach agents through whispers, jump into the conversation, or end the call when required.
Silently monitor live calls for training, feedback, or quality assurance without alerting agents or customers.
Coach your agents during live calls without customers hearing—perfect for mentoring or handling tough interactions.
Join the call and speak with both agent and customer when supervisor intervention is required.
Terminate a call instantly from the dashboard if needed due to compliance or escalation scenarios.
Supervisor Controls empower your call center managers to be more than observers. With immediate tools at their fingertips, every conversation becomes an opportunity for excellence.
Coach in the moment, solve problems faster, and reduce escalations—all with a few clicks. The Supervisor Controls suite gives you real-time influence over call quality and performance.
Faster issue resolution when supervisors can act in real time.
Reduction in call escalations due to live whisper coaching.
Supervisors reported improved agent confidence post-coaching.
Your supervisors don’t need to wait for post-call reviews. With Supervisor Controls, they can jump in when it matters the most—coaching, correcting, or concluding calls efficiently.
Silent Listening
Live Whisper Feedback
Barge & Call Termination
Explore common queries about our Supervisor Controls and how they help manage live calls better.
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