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Trigger Pre-Approved WhatsApp Templates in Your Flow

Easily send pre-approved WhatsApp template messages within your call flows using the WhatsApp Template block. Perfect for delivering service alerts, reminders, and transactional updates that follow WhatsApp Business guidelines.

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How it works
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Structured Messaging with Approved Templates

Ensure your business communication complies with WhatsApp Business guidelines by sending only approved template messages — seamlessly integrated into your flow builder.

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    Choose from Approved Templates

    Select the appropriate WhatsApp template pre-approved under your Business Account.

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    Map Variables Dynamically

    Personalize messages by assigning variable values directly from your call flow data.

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    Compliant Messaging

    Maintain compliance and delivery success by using structured, approved formats.

Trusted Communication via Verified Channels

Use the power of template messaging to keep your communication fast, personalized, and compliant — all from within your IVR flow.

Deliver Reliable Notifications with Ease

Template-based messages are the most effective way to send quick confirmations, alerts, or updates without delay or risk of disapproval.

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98%

Template delivery success rate with approved message formats.

5x

Faster customer notification compared to traditional SMS alerts.

80%

Reduction in missed updates by using WhatsApp template messaging.

Template Messaging Made Simple

Build impactful communication workflows by simply choosing templates and mapping data fields — no manual typing, no format errors, just structured delivery.

  • check icon Select Template in Flow
  • check icon Map Variables from Call Data
  • check icon Deliver to WhatsApp Instantly
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Frequently Asked Questions

Explore common queries about using WhatsApp Templates in your IVR flow.

No, you can only send pre-approved WhatsApp Business templates via this block.

Yes, you can map variables like #name#, #order_id#, etc. using data available within your flow.

Only approved templates can be sent. You must get the template approved in your WhatsApp Business Manager first.

Yes, you can include interactive buttons if they are part of the approved template format.

Yes, you can trigger template messages in both inbound and outbound flows.

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