Help your agents improve customer interactions on the go. With IVR Solutions’ Whisper feature, supervisors can provide live guidance during calls without the customer hearing.
The Whisper feature lets supervisors support agents in live calls by offering subtle coaching. Agents can receive instructions in real time while customers remain unaware.
Supervisors can guide agents during calls with tips and instructions without the customer hearing.
Help new or struggling agents by providing real-time coaching to handle complex queries effectively.
Whisper coaching helps supervisors assist agents on live calls discreetly, leading to improved customer interactions and faster resolution times.
Provide in-the-moment guidance, correct errors, and build agent confidence—all while keeping conversations smooth and professional.
Agents report improved call handling skills after real-time coaching.
Increase in first-call resolution rates with Whisper coaching.
Faster agent onboarding with live coaching support.
Explore common queries about our Whisper feature and its benefits.
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