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Eliminate COD Headaches with Smart IVR Confirmation

Say goodbye to fake orders, high RTO rates, and delivery rejections. Automate COD verification with IVR Solutions and only ship what’s confirmed — saving time, money, and reputation.

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How it works
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Follow-up automation dashboard
Reminder engagement interface

Benefits of IVR for E-commerce COD Confirmation

Tired of fake COD orders draining your profits? Our IVR confirms intent instantly — only ship when the customer says “YES.”

  • Eliminate Fake Orders & RTO Losses

    Every COD order triggers a real-time IVR call, verifying intent before it’s packed. Only confirmed orders go out — reducing fake bookings and expensive return-to-origin (RTO) scenarios.

  • AI-Powered or Traditional — Your Choice, Fully Customizable

    Let customers interact with a smart AI assistant for 24/7 automation, or use non-AI voice flows — both options are available and fully tailored to fit your workflow and tone.

  • Built-In Call Center Capabilities

    Monitor live calls, track agent performance, and manage escalations in real-time — all from one centralized dashboard, whether you use AI, agents, or both.

  • On-Call Confirmation Without Apps

    Customers simply press a button or respond by voice to confirm or cancel — no app downloads or logins required.

What Makes Our COD IVR Engine a Game-Changer?

From instant order verification to CRM integration and real-time reporting — IVR Solutions ensures your COD process is smooth, reliable, and fully automated.

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Delivery-Ready Filtering

Send only confirmed orders to your logistics team.

Detailed Analytics Dashboard

Track confirmation rates, retries, and cancellations.

Smart Retry & Follow-Up

Didn’t answer the first time? We’ll try again.

Key Features That Drive Real Results

Tired of Return-to-Origin (RTO) losses on COD orders? Let IVR Solutions auto-call customers to confirm high-risk Cash on Delivery orders before dispatch — reducing fraud, fake orders, and wasted shipping costs.

  • check icon Real-Time Order Confirmation Calls
  • check icon Multilingual Voice Prompt Support
  • check icon Keypad & Voice Response Capture
  • check icon Shopify & WooCommerce Integration & Sync
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Automated scheduling dashboard Reminder flow UI Automation structure preview Tag element for reminders

Frequently Asked Questions

Got questions about how COD confirmation via IVR works? Here are quick answers to help you understand setup, functionality, and impact.

The IVR call is placed within 30 seconds to 2 minutes of order confirmation. This time window is fully customizable to match your operations.

Yes — customers can respond using DTMF (keypad inputs) or voice commands, offering a seamless and flexible experience.

You can configure multiple retry attempts and enable an automatic fallback SMS to ensure order confirmation isn’t missed.

Absolutely — you can fully personalize the voice script, choose different languages, and even include brand-specific messaging.

Yes — we offer ready-to-use plugins for popular platforms and robust APIs for custom integrations.

No — the calls will originate from a dedicated DID, ensuring trust and recognition.

Definitely — your dashboard provides real-time analytics on all calls, including confirmation status and call outcomes.

Yes — you’ll receive instant notifications via email, SMS, or in-dashboard alerts for any unconfirmed or rejected orders.

Yes — the system is platform-agnostic, making it ideal for D2C websites, marketplaces, or any hybrid workflows.

We offer flexible pricing plans based on usage volume, and you can start with a free trial. Custom plans are also available on request.

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