Monitor live calls seamlessly without interrupting the flow. With IVR Solutions’ Listen feature, supervisors can silently observe ongoing conversations for quality checks and training insights.
Listen mode allows supervisors to stay informed without distracting agents or customers. It helps maintain high service standards and empowers data-driven performance evaluations.
Supervisors can silently monitor ongoing calls and gain insights into agent behavior and customer sentiment.
No interruptions or audible signals—ensuring customer experience remains unaffected during supervisor listening.
The Listen feature ensures effective oversight without micromanagement. Identify improvement areas and provide feedback that drives growth.
With silent monitoring, you gain unfiltered insight into real-time conversations—paving the way for better service delivery and agent coaching.
Supervisors report better agent feedback quality after using silent monitoring.
Increase in first call resolution rate through real-time insights.
Reduction in average handling time due to proactive coaching opportunities.
By silently listening to calls, you can ensure compliance, detect service issues early, and continuously coach agents without disturbing customer interactions.
Live Call Listening
Compliance Monitoring
Performance Audits
Explore common queries about our Listen feature and its benefits.
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