Ensure quality service and handle critical calls effortlessly. With IVR Solutions’ Barge feature, supervisors can instantly join live calls and interact with both agent and customer.
Barge-In allows supervisors to directly join a live conversation when necessary—ensuring high-value interactions are managed correctly and customer concerns are resolved swiftly.
Jump into live calls to speak with both the agent and customer when critical support is required.
Easily manage escalated customer calls by taking direct control to resolve issues faster and more efficiently.
Sometimes, coaching isn’t enough—Barge-In lets supervisors step in and make a direct impact during crucial moments in live calls.
Ensure no call gets mishandled. Give customers the confidence that they’re always speaking to someone capable of resolving their concerns quickly.
Resolution rate improved when supervisors used Barge-In for escalated calls.
Faster handling of urgent customer issues with supervisor intervention.
Agents reported feeling more confident with supervisors available to barge-in.
Explore common queries about our Barge feature and how it improves call quality.
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