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Want Guests to Spend More — Before They Even Arrive? Let IVR Do It.

Use automated voice calls to upsell airport pickups, meals, spa services, and more — before your guest even checks in. Increase revenue per booking without increasing your staff workload.

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How it works
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Follow-up automation dashboard
Reminder engagement interface

Benefits of IVR for Pre-Arrival Upselling

Delight guests before they even arrive — with timely, personalized upsell offers delivered through voice calls that drive revenue and elevate the guest experience.

  • Personalized Offers That Feel Relevant

    Upsell flows are tailored based on booking data, room type, and guest profile — ensuring the right offer reaches the right guest.

  • AI-Powered or Voice-Only — You Decide

    Whether it’s a natural-sounding AI assistant or a guided voice flow, the system matches your service tone — fully customizable to your brand.

  • Built-In Call Center Features

    Track live upsell responses, escalate high-value guests to your team when needed, and manage every call centrally — with full visibility.

  • Retry Logic and Smart Follow-Ups

    If guests miss the first call, the system retries or trigger a follow-up via SMS, WhatsApp, or email — so no revenue opportunity is missed.

Turn Pre-Arrival Moments into Profit Opportunities

Engage guests at the perfect moment — before check-in — with personalized voice calls that offer upgrades, add-ons, or services they’ll love, boosting revenue without lifting a finger.

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Boost Revenue Before Check-In

Send curated upsell offers (spa, transfers, early check-in) 24–48 hours before arrival — when guests are most likely to say yes.

Guests Add Services in Seconds

No apps, emails, or calls needed — guests confirm add-ons instantly via voice or keypad during a quick, friendly call.

Seamless Integration, Zero Manual Work

All upsell selections are synced to your CRM/PMS in real time, with logs tied to the guest profile for a smooth check-in experience.

Upsell Like a Pro — IVR Features That Boost Revenue Before Check-In

Turn every reservation into a revenue opportunity by offering personalized add-ons through automated, multilingual calls — no extra staff, just seamless conversion.

  • check icon Pre-arrival calls with timely offers
  • check icon Personalized add-ons by guest profile
  • check icon One-tap upsell via voice or keypad
  • check icon Real-time sync with CRM/PMS
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Frequently Asked Questions

Curious how our pre-arrival upsell calls work? Explore answers to the most common questions about customization, guest experience, system integration, and performance tracking.

The call is usually triggered 24–48 hours before guest arrival, but the timing is fully customizable to suit your flow.

Yes — you can define upsell offers based on booking type, guest profile, preferences, or custom business rules.

Absolutely — guests can confirm instantly using keypad input or natural voice commands, making the process seamless.

We offer smart retries and can trigger a follow-up messages via SMS, EMail or WhatsApp to increase conversion chances.

Yes — we support integration via APIs and webhooks, ensuring smooth syncing with your current systems.

Yes — your dashboard provides detailed analytics on service-wise performance, conversions, and guest behavior.

100% — you can personalize every aspect of the script, voice, and tone to match your brand’s experience.

It’s completely up to you — follow-ups can be fully automated by our AI or routed to your team, based on your preferred workflow and guest preferences.

Yes — it’s ideal for pre-trip upsells like transport, activities, excursions, and meal plans, tailored to each guest.

Definitely — you can manage all your locations from one centralized dashboard, with localized flows per branch.

We offer flexible pricing plans based on usage volume, and you can start with a free trial. Custom plans are also available on request.

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