Allow callers to choose from predefined options using keypad inputs. With IVR Solutions' Button Menu, you can guide users through efficient, structured flows by pressing digits like 1, 2, or 3.
Offer a quick and organized way for callers to reach departments or perform actions by simply pressing a number on their phone keypad.
Create up to 10 button options like “Press 1 for Sales, 2 for Support.”
Each button press can lead to a different action, transfer, message, or flow.
Handle wrong inputs or no input with retries, default actions, or repeat menu.
The Button Menu element simplifies the caller journey by guiding them directly to the desired service or response path—saving time and improving call satisfaction.
Button Menus streamline user interaction, reduce hold times, and lead to faster resolutions by routing callers to the right action immediately.
Reduction in wait time with structured button flows.
Faster issue resolution when customers reach the right department directly.
Improved IVR success rate using button menu elements.
With the drag-and-drop flow builder, you can create button menus without any technical skill. Add actions for each digit, define fallbacks, and preview the user journey instantly.
0-9 digit mapping
Fallback for invalid inputs
Easily test before deployment
Explore common queries about Button Menu and how it helps route callers better.
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