Enhance your service quality by collecting real-time feedback directly within your IVR flows. Ask relevant questions after calls or specific interactions and understand what your customers truly feel.
Ask for customer satisfaction ratings, agent experience scores, or NPS—all inside your IVR. Customize feedback questions as per your needs and review results instantly.
Add multiple question types including rating scale, yes/no, or open-ended queries.
Trigger feedback questions automatically once a call ends or action completes.
Get insights from feedback responses in your dashboard in real time.
With automated feedback collection, identify service gaps, improve agent training, and deliver consistent customer satisfaction.
From post-call satisfaction to experience rating, feedback modules help you track customer sentiments without manual effort.
Average post-call satisfaction score collected via IVR feedback forms.
Faster service improvement using real-time feedback reporting.
Higher retention seen in businesses actively capturing feedback.
Ask the right questions at the right time. Feedback flow elements help you collect insights effortlessly within your existing IVR journeys.
Rating, yes/no, open-ended feedback
Post-call trigger enabled
Realtime reporting dashboard
Explore common queries about the Feedback Flow Element and how to use it effectively.
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