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Want to Catch Complaints Before They Become Bad Reviews? Let IVR Handle It.

Capture issues before they escalate and collect post-stay feedback with intelligent IVR calls — all without burdening your front desk or support team.

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How it works
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Follow-up automation dashboard
Reminder engagement interface

Benefits of Our Feedback IVR That Hotels and Guests Trust

Don’t wait for public reviews to tell you something went wrong. Our IVR collects guest feedback post-checkout, resolves issues faster, and shows guests that you genuinely care.

  • Instant Feedback Collection, No Apps Needed

    Guests receive a branded thank-you call where they can rate, compliment, or report concerns — all through a quick voice or keypad interaction.

  • Smart AI Routing for Faster Resolution

    Critical complaints are auto-flagged and routed to the right team, while positive responses trigger review invites — no staff intervention needed.

  • Retry Logic and Smart Follow-Ups

    If a guest misses the call, we automatically retry or trigger a SMS, email, or WhatsApp — so no feedback gets lost.

  • Built-In Call Center Capabilities

    Log every guest response, escalate when needed, and monitor resolution — all from a centralized dashboard with full visibility.

Hear What Matters — And Act on It Instantly

Give guests a voice after checkout with smart IVR feedback calls that turn praise into reviews and complaints into quick resolutions — all without extra staff.

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AI-Powered or Non-AI — You Choose

Use a conversational AI assistant for intelligent engagement or opt for a simple voice flow — both options fully match your tone, brand, and guest expectations.

Guests Report Issues with One Tap

Guests use voice or keypad to share concerns or praise — right from their phone, in seconds.

Capture Feedback Instantly After Checkout

Send a thank-you IVR call post-stay and let guests share their experience — no apps, surveys, or friction.

Turn Guest Feedback Into Growth Opportunities

Capture post-stay insights through automated calls that log complaints, request reviews, and sync feedback in real time — no agents, no delay, just better service.

  • check icon Automated Post-Stay Feedback Calls
  • check icon Multilingual Voice-Based Input Collection
  • check icon AI Complaint Routing & Escalation
  • check icon Instant Sync with PMS/CRM Systems
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Automated scheduling dashboard Reminder flow UI Automation structure preview Tag element for reminders

Frequently Asked Questions

Explore how our feedback IVR works, from guest interaction to complaint routing, customization, and how it fits into your existing systems with these FAQs.

You can configure the timing — most businesses see great results by calling 6 to 48 hours after checkout.

Yes — guests can speak freely or select issues using keypad input, allowing for both open and structured feedback.

The system auto-escalates urgent feedback to the right team immediately, ensuring fast and appropriate action.

Absolutely — we support rating-based flows, and all scores are logged and visible in your analytics dashboard.

Yes — we can trigger an SMS or WhatsApp or Email with a review link to Google or other platforms for happy guests.

Yes — all guest responses can be pushed into your CRM or PMS, enabling personalized follow-ups and insights.

Significantly — the entire feedback collection and reporting process can be automated, eliminating the need for agents.

Smart retries and fallback SMS/WhatsApp messages ensure your feedback request is still delivered effectively.

Yes — each location can have a customized script, voice, branding, and logic, offering a truly local experience.

100% — choose from human-like text-to-speech or upload your own recorded brand voice for a personalized touch.

We offer flexible pricing plans based on usage volume, and you can start with a free trial. Custom plans are also available on request.

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