Enable faster call routing for frequent contacts using Speed Dial. IVR Solutions’ Speed Dial feature lets users access important extensions or departments with a simple keypress—saving time and improving communication efficiency.
Speed Dial simplifies complex call flows. Assign quick numbers to your most used contacts, departments, or support agents and reduce the number of steps in the caller journey.
Assign single-digit or multi-digit keys to connect users directly to frequently contacted endpoints.
Map speed dial numbers to specific departments, agents, or even external numbers for seamless routing.
Easily manage and scale your speed dial options from the flow builder dashboard.
Speed Dial ensures your team and customers spend less time navigating IVRs and more time solving problems. It’s perfect for high-volume, high-priority contact centers.
Speed Dial isn't just a shortcut—it's a productivity booster that minimizes friction for internal and external communication.
Reduction in navigation time using Speed Dial over standard IVR flows.
Faster call handling with predefined routing options.
Improvement in agent accessibility for recurring customer queries.
Add, edit, and manage all Speed Dial shortcuts from a centralized dashboard. Stay organized, efficient, and in full control of your routing preferences.
Easy shortcut number assignment
Instant access to mapped contacts
Seamless integration with IVR flows
Explore common queries about Speed Dial functionality and setup.
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