close
Sign up
Sign up

Tired of Missed Complaints and Frustrated Customers? Let IVR Handle It.

Allow customers to report downtime, connectivity issues, or technical problems through automated IVR calls — no hold times, no missed tickets, and no manual logging.

Start Free Trial
How it works
ivrsolutions intro gif
Follow-up automation dashboard
Reminder engagement interface

Benefits of IVR Complaint Automation for ISPs and Their Customers

Handle complaints faster, smarter, and around the clock — with an IVR system that logs issues, reduces human dependency, and keeps customers informed every step of the way.

  • Always-On Complaint Logging, Even at 2 AM

    Customers get instant response through an automated call flow — no wait times, no unanswered calls.

  • Speak Their Language, Reduce Confusion

    Support customers in English, Hindi, or regional languages — so every user clearly understands the process and feels comfortable interacting.

  • Stay Informed and in Control

    All complaints are categorized, tracked, and responded to faster — resulting in fewer follow-ups and more trust in your service.

  • No Repeating, No Frustration

    Customers choose their issue type (e.g., no internet, speed, router) during the call — no need to explain things over and over.

A Better Complaint Experience — For Your Customers and Your Team

Make it easy for your customers to report problems, get instant ticket confirmation, and feel heard — without long hold times, language barriers, or missed calls.

Start Free Trial

Instant Ticket Generation + CRM Sync

Each complaint is logged with a unique ticket ID and synced to your helpdesk or CRM in real time.

Smart Escalation, Only When Needed

If the issue needs human help, customers can press a key — reducing pressure on your support staff.

AI-Powered or Voice Flow — You Choose

Go fully automated with AI, or use a simple, structured IVR voice flow — customizable for your customer base.

Features That Make Complaint Handling Effortless and Reliable

Automate how you log, track, and resolve customer complaints with 24/7 IVR support — while giving users a smoother, more transparent experience.

  • check icon Log Complaints Anytime via IVR Call
  • check icon Auto-Create Tickets with Unique IDs
  • check icon Send SMS/WhatsApp Ticket Confirmation
  • check icon Sync & Track via CRM Integration
Start Free Trial
Automated scheduling dashboard Reminder flow UI Automation structure preview Tag element for reminders

Frequently Asked Questions

Wondering how IVR complaint automation fits into your support flow? Find answers on call handling, ticketing, escalation logic, CRM sync, and more.

Yes — the IVR system runs round the clock, so customers can log complaints anytime, even after business hours.

You can define any number of options like “No Internet,” “Slow Speed,” “Billing Problem,” or custom categories.

Yes — the system instantly generates a ticket ID once a customer registers a complaint through the IVR.

Absolutely — a ticket confirmation is sent via SMS or WhatsApp along with the unique ticket ID.

Yes — they can press a specific key to be transferred to a live support agent when escalation is needed.

Yes — your admin dashboard gives real-time insights into complaint trends, categories, and volume.

Yes — we provide API-based integrations with popular CRM and ticketing platforms for seamless syncing.

Yes — choose from natural-sounding text-to-speech or custom recorded voices in any preferred language.

We can set everything up in under 24 hours, including call flow design and system configuration.

Definitely — our flexible, usage-based pricing makes it ideal for ISPs of all sizes, including local operators.

Compare Contact Center Solutions for your needs

Get your personalized quotes in few clicks