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More Repeat Visits. Smoother Client Flow.

After the service, IVR calls help gather feedback and offer rebooking options — building loyalty without manual effort.

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How it works
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Follow-up automation dashboard
Reminder engagement interface

Benefits of IVR Feedback & Rebooking for Salons and Wellness Centers

Keep your clients coming back — automatically. IVR collects feedback and offers rebooking right after each visit, helping you boost retention without lifting the phone.

  • Capture Fresh Feedback Instantly

    Send IVR calls shortly after appointments to ask clients how their experience was — while it’s still top of mind.

  • Turn Happy Clients into Repeat Bookings

    Give clients the option to book their next visit during the same call — boosting loyalty and filling your calendar.

  • Retry Missed Calls + SMS Rebooking Link

    If the client misses the call, we retry or send a WhatsApp/SMS link to rebook — no opportunity lost.

  • Track Satisfaction and Retention in One Place

    Use the built-in dashboard to view feedback trends, repeat booking rates, and flagged issues — all in real time.

Want Clients to Return More Often — and Feel Heard? Let IVR Do Both.

Use automated voice calls to gather feedback after visits and gently prompt clients to schedule their next appointment — no staff needed.

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Let Clients Speak Their Mind, Easily

They can leave voice feedback or choose a rating — no forms or awkward follow-up chats.

Multi-Language Voice Support

Make it easy and comfortable for every client to respond in their preferred language.

Features That Turn Feedback into Repeat Business

IVR follows up after each appointment to collect feedback and prompt rebooking — helping you build loyalty and fill your calendar without chasing clients.

  • check icon Automated IVR Calls Sent After Service
  • check icon Custom Feedback Flows Based on Service Type
  • check icon CRM/Calendar Sync for Easy Rebooking
  • check icon SMS/WhatsApp Follow-Up with Rebooking Link
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Automated scheduling dashboard Reminder flow UI Automation structure preview Tag element for reminders

Frequently Asked Questions

Want to know how IVR helps increase client retention? Learn how feedback is collected, rebooking works, and how everything syncs with your salon calendar — all in one place.

You can schedule them 6, 12, or 24 hours after a client’s appointment, based on service type.

Yes — they can rate on a 1–5 scale, leave voice comments, or report any issues right from the IVR.

Clients can press a button to rebook or request a callback, and receive available slots by SMS or WhatsApp.

The system will retry and can also trigger a fallback message to collect feedback or offer rebooking.

Yes — you can tailor the rebooking cycle per service, e.g., “Ready for your next facial in 3 weeks?”

Absolutely — great for reminding clients of follow-up sessions or unused package benefits.

Yes — feedback scores and booking responses sync with most POS/CRM tools or can be exported.

Yes — you’ll receive real-time alerts if a client gives a poor rating or requests a callback.

Yes — use dynamic text-to-speech or recordings to mention client name, service, or staff name.

You’ll be up and running in under 24 hours, with support for setup, script writing, and integrations.

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